Last Updated: May 1, 2025
Welcome to MapleRetreatHotels. These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, and services (collectively, the "Services"), as well as your stays at our properties.
By accessing or using our Services, or by making a reservation at any of our properties, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services or make reservations with us.
Throughout these Terms, the following definitions apply:
You must be at least 18 years old to use our Services or make reservations. By using our Services, you represent and warrant that you meet this requirement.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for personal, non-commercial purposes.
You agree not to:
Reservations can be made through our website, mobile app, by phone, email, or through authorized third-party booking platforms. By making a reservation, you warrant that you are at least 18 years old and have the legal authority to enter into this agreement.
A reservation is confirmed only after you receive a confirmation number or email from us. We reserve the right to decline any reservation at our discretion.
All rates are quoted in Canadian Dollars unless otherwise specified. Rates may be subject to:
Rates may vary based on dates, availability, promotions, and other factors. Rate details will be provided at the time of booking.
We accept major credit cards, debit cards, and other payment methods as specified at the time of booking. Depending on the reservation type, payment may be required:
A valid credit card may be required to guarantee your reservation, even for pay-at-property rates.
Cancellation and modification policies vary by property, rate type, dates of stay, and length of stay. Specific policies will be provided at the time of booking and in your confirmation.
General cancellation terms:
To cancel or modify a reservation, use our website, mobile app, or contact our reservation team directly.
Reservations for ten or more rooms at the same property for similar dates are considered group bookings and are subject to separate terms and conditions.
Standard check-in time is 3:00 PM, and check-out time is 12:00 PM local time, unless otherwise specified. Early check-in and late check-out may be available for an additional fee, subject to availability.
You must present a valid government-issued photo identification at check-in. For international guests, a passport may be required. We reserve the right to make a copy of your identification for our records.
The guest making the reservation and checking in must be at least 18 years old. Some properties may have higher age requirements, which will be specified at the time of booking.
Each room type has a maximum occupancy limit, which will be specified at the time of booking. Exceeding this limit may result in additional charges or the requirement to book additional rooms.
You are responsible for any damage to the property, room, or its contents caused by you or your guests during your stay. We reserve the right to charge your credit card for any repairs, replacements, or extraordinary cleaning required.
Pet policies vary by property. Some properties are pet-friendly and may allow pets for an additional fee. Service animals are permitted at all properties in accordance with applicable laws.
All MapleRetreatHotels properties are smoke-free environments. Smoking is prohibited in all indoor areas, including guest rooms, restaurants, and public spaces. Designated outdoor smoking areas may be available. Violation of this policy may result in additional cleaning fees.
To ensure a peaceful environment for all guests, quiet hours are generally observed from 10:00 PM to 8:00 AM. We reserve the right to address any noise complaints and may charge a fee or require guests to leave if they repeatedly disturb other guests.
All content on our website and mobile applications, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of MapleRetreatHotels or its content suppliers and is protected by Canadian and international copyright laws.
We strive to provide accurate and up-to-date information on our website and mobile applications. However, we do not warrant that the information is complete, accurate, or current. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
If you submit reviews, comments, suggestions, or other content to our website or mobile applications, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You represent and warrant that the content you submit:
We reserve the right to remove any content that violates these Terms or that we otherwise find objectionable.
Our website and mobile applications may contain links to third-party websites or services that are not owned or controlled by MapleRetreatHotels. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
Your privacy is important to us. Our Privacy Policy, available at Privacy Policy, explains how we collect, use, disclose, and safeguard your personal information when you use our Services or stay at our properties.
By using our Services or staying at our properties, you agree to the collection, use, and disclosure of your information as described in our Privacy Policy.
Our MapleRetreat Rewards program is subject to separate terms and conditions, which are available on our website or upon request. Participation in the program is subject to those terms and conditions, as well as these Terms.
To the maximum extent permitted by applicable law, MapleRetreatHotels and its officers, directors, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with:
In no event shall our total liability to you for all claims exceed the amount you paid to us for your reservation or, if you have not made a reservation, CAD $100.
Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless MapleRetreatHotels and its officers, directors, employees, affiliates, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to:
Our services and properties are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that:
We shall not be liable for any delay or failure to perform our obligations under these Terms resulting from causes beyond our reasonable control, including but not limited to natural disasters, acts of government, acts of terrorism, civil unrest, labor disputes, power failures, and internet or telecommunications failures.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any principles of conflicts of law.
Before filing a claim against MapleRetreatHotels, you agree to try to resolve the dispute informally by contacting us at legal@mapleretreathotels.com. We'll try to resolve the dispute informally by contacting you via email. If the dispute is not resolved within 30 days after contact, you or MapleRetreatHotels may bring a formal proceeding.
Any dispute, controversy, or claim arising out of or relating to these Terms, including the validity, invalidity, breach, or termination thereof, shall be settled by arbitration in accordance with the ADR Institute of Canada Rules by one arbitrator appointed in accordance with said rules. The place of arbitration shall be Toronto, Ontario. The language of the arbitration shall be English.
You and MapleRetreatHotels agree that any proceedings to resolve disputes shall be brought on an individual basis only and not in a class, consolidated, or representative action.
Notwithstanding the foregoing, either party may bring an individual action in small claims court.
We may update these Terms from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will update the "Last Updated" date at the top of these Terms. We encourage you to review these Terms periodically.
Your continued use of our Services after the updated Terms are posted constitutes your acceptance of the revised Terms. If you do not agree to the changes, please stop using our Services.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be replaced by a valid, legal, and enforceable provision that most closely matches the intent of the original provision.
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of MapleRetreatHotels.
These Terms, together with our Privacy Policy and any additional terms applicable to specific services or properties, constitute the entire agreement between you and MapleRetreatHotels regarding your use of our Services and stays at our properties.
If you have any questions about these Terms, please contact us at:
Email: legal@mapleretreathotels.com
Postal Address:
MapleRetreatHotels
Legal Department
85 Wellington Street
Toronto, ON M5H 2C3
Canada
Phone: +1 (800) MAPLE-RT