Privacy Policy

1. Introduction

MapleRetreatHotels ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or stay at any of our properties.

We value your trust and are dedicated to handling your personal information with care and transparency. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, mailing address, phone number
• Identification Information: Date of birth, passport or ID details (when required for booking)
• Payment Information: Credit card details, billing address
• Stay Preferences: Room preferences, special requests, accessibility needs
• Account Information: Username, password, account settings
• Loyalty Program Details: Membership status, points balance, rewards history
• Communication History: Inquiries, feedback, and other communications with us

2.2 Usage and Technical Information

When you use our website or mobile application, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, time spent on site
• Location Data: General location based on IP address or precise location if permitted
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for details)

3. How We Collect Information

We collect information through various methods:

• Direct Interactions: When you make reservations, create accounts, join our loyalty program, complete forms, or communicate with us
• Automated Technologies: Through cookies, server logs, and other similar technologies when you use our website or app
• Third Parties: From booking platforms, social media platforms, business partners, and service providers
• On-Property Collection: Information collected during your stay at our properties

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Provide and Manage Services

• Process and confirm reservations
• Provide accommodations and related services
• Manage your account and loyalty program membership
• Process payments and handle billing
• Respond to inquiries and service requests

4.2 Improve and Develop

• Understand user preferences and behavior
• Enhance our website, app, and services
• Develop new features and offerings
• Conduct research and analytics

4.3 Communication and Marketing

• Send reservation confirmations and updates
• Provide relevant offers and recommendations
• Send promotional materials and newsletters (with consent where required)
• Conduct satisfaction surveys

4.4 Legal and Operational

• Comply with legal obligations
• Enforce our terms and policies
• Prevent fraud and protect our rights
• Maintain the security of our services

5. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

5.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, such as payment processing, reservation management, IT services, marketing assistance, customer support, and data analysis.

5.2 Business Partners

We may share information with business partners, such as co-branded hotels, travel services, and loyalty program partners, to provide integrated or enhanced services.

5.3 Corporate Affiliates

We may share information with our subsidiaries and affiliated companies for the purposes described in this Privacy Policy.

5.4 Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety or those of others.

5.5 Business Transfers

In connection with a corporate transaction, such as a merger, acquisition, or sale of assets, your information may be transferred to the relevant parties.

6. Your Privacy Rights and Choices

Depending on your location, you may have various rights regarding your personal information:

6.1 Access and Correction

You may access, update, or correct your personal information through your account settings or by contacting us.

6.2 Deletion and Restriction

You may request deletion of your personal information or restriction of its processing in certain circumstances.

6.3 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.4 Objection and Withdrawal of Consent

You may object to certain types of processing and withdraw your consent where processing is based on consent.

6.5 Marketing Preferences

You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

6.6 Cookies and Tracking

You can manage your cookie preferences through your browser settings. See our Cookie Policy for more details.

6.7 Exercising Your Rights

To exercise your rights, please contact us at privacy@mapleretreathotels.com. We will respond to your request within the timeframe required by applicable law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure the protection of your information in accordance with this Privacy Policy and applicable law.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will take steps to delete the information.

11. Third-Party Links and Services

Our website and app may contain links to third-party websites, services, or content that are not owned or controlled by us. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@mapleretreathotels.com

Postal Address:
MapleRetreatHotels
Privacy Office
85 Wellington Street
Toronto, ON M5H 2C3
Canada

Phone: +1 (800) MAPLE-RT